Beyond engagement: consumers and communities as agents of health care change and improvement AUSTRALIAN PRIMARY HEALTHCARE INSIGHTS AND INNOVATION VODCAST SERIES. Full Feature Vodcast 3
A Joint Prestantia Health and AUDIENCED Production, with
- Dr Coralie Wales OAM, Honorary Community Fellow, Western Sydney University
- Dr Paresh Dawda, GP Lead and Adviser, Founder Prestantia Health
- Dr Tara Kiran, Family Physician and Scientist, St Michaels Hospital, Unity Health Toronto and Fidani Chair in Improvement and Innovation, University of Toronto
FACILITATOR
Leanne Wells, Associate Consultant, Prestantia Health
Australian Health Journal Segment
Filmed Online | April 2025
In a recently convened online conversation, expert and community leaders in primary health care, were invited to participate in an international panel in for the third vodcast in the Australian Primary Health Care Insights and Innovation Series.
The series is a thought leadership initiative which features vodcasts and accompanying blogs covering predominantly primary care related topics of contemporary or emerging interest to health care policy makers, clinicians, researchers, improvers, commissioning organisations and consumers. The series is designed to stimulate discussion and reflection about the learnings and experience of health system experts from across Australia and around the world.
The first vodcast in the Australian Primary Health Care Insights and Innovation Series highlighted that health system leadership must include consumer and community leadership. Harnessed and supported in the right way, consumer insights and preferences improve policies, services, experiences and outcomes.
Policymakers, health administrators and clinicians must learn and embrace new ways to harness the transformative role consumers, community members and carers can play. Conversely, consumers and communities need support, capability and capacity to engage as equals in policy, research, program and service design. This is necessary if are to be less technocratic and realise the vision where all members of society can live the best life possible.
As developed countries grapple with sustainability and how best to assure and strengthen primary health care, it is important that our system leaders and those who translate policy into services build trust by developing and demonstrating that they have a firm grasp on consumer and community expectations and preferences.
Our system already features many ways to support consumer and community involvement. There are formal processes, including Royal Commissions, parliamentary inquiries, and government-led consultations. The Australian Commission for Safety and Quality in Healthcare mandates a partnering with consumer standard against which all hospitals are accredited. Primary Health Networks (PHNs) are required to have a community advisory committee as part of their governance structures, and it is commonplace for local hospital networks to have some form of consumer engagement forum.
To further elevate and underscore the importance of consumer and community involvement, the World Health Organisation (WHO) has produced a social participation declaration. It too recognises that lived experience and knowledge shapes better policy, more inclusive health systems, improved services, experiences and outcomes. It also recognises that while people are increasingly being engaged as partners in health systems, recognition and influence is variable. Most importantly, the resolution makes social participation a core function within health systems, committing countries to strengthening, systematising and sustaining social participation.
Source: Excerpts from Prestantia Health blog post written by Leanne Wells
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Michelle Fenwick – Northern Health
The outskirts of Melbourne is experiencing significant population growth over the next 10 years and Northern Health has taken preemptive steps to ensure the supply of new talented healthcare staff as well as develop the culture of the workplace.
Michelle Fenwick, the Executive Director of Northern Health spoke with our reporter Anne Dao on the challenges of this urban growth over the past 3 years. By 2031 the region is expected to increase in population by 63%. Added to this is hiring and training the right workforce to align with the clinical care needs of people coming into the healthcare centres.
Culture is forming in a growing organisation with approximately 70% of staff having been at Northern Health less than 4 years. However there is opportunity for clinical staff to accelerate their career in such an environment
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Funding roadblocks creating digital health inequity
Helen Souris, CEO and Executive Director of Cardihab and Chair of the Digital Health Advisory Group at the Medical Technology Association of Australia (MTAA), highlights the significant gap in cardiac rehabilitation access across Australia. Despite the proven benefits of cardiac rehabilitation in improving survival, quality of life, and reducing hospital admissions, around 80% of eligible patients do not receive this care, with access rates even lower in regional and rural communities.
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Belonging in a medical device company
Edith de Boer is the HR Director for Zimmer Biomet in Australia and New Zealand. Her career originally was in telecommunications and consulting in Europe. After leaving The Netherlands, Edith worked into the Australian medical research industry, before moving into a human resources role at Zimmer Biomet. Edith spoke to Australian Health Journal about her role and the organisation.
