Beyond engagement: consumers and communities as agents of health care change and improvement AUSTRALIAN PRIMARY HEALTHCARE INSIGHTS AND INNOVATION VODCAST SERIES. Highlights from Vodcast 3
A Joint Prestantia Health and AUDIENCED Production, with
- Dr Coralie Wales OAM, Honorary Community Fellow, Western Sydney University
- Dr Paresh Dawda, GP Lead and Adviser, Founder Prestantia Health
- Dr Tara Kiran, Family Physician and Scientist, St Michaels Hospital, Unity Health Toronto and Fidani Chair in Improvement and Innovation, University of Toronto
FACILITATOR
Leanne Wells, Associate Consultant, Prestantia Health
Australian Health Journal Segment
Filmed Online | April 2025
In a recently convened online conversation, expert and community leaders in primary health care, were invited to participate in an international panel in for the third vodcast in the Australian Primary Health Care Insights and Innovation Series.
The series is a thought leadership initiative which features vodcasts and accompanying blogs covering predominantly primary care related topics of contemporary or emerging interest to health care policy makers, clinicians, researchers, improvers, commissioning organisations and consumers. The series is designed to stimulate discussion and reflection about the learnings and experience of health system experts from across Australia and around the world.
The first vodcast in the Australian Primary Health Care Insights and Innovation Series highlighted that health system leadership must include consumer and community leadership. Harnessed and supported in the right way, consumer insights and preferences improve policies, services, experiences and outcomes.
Policymakers, health administrators and clinicians must learn and embrace new ways to harness the transformative role consumers, community members and carers can play. Conversely, consumers and communities need support, capability and capacity to engage as equals in policy, research, program and service design. This is necessary if are to be less technocratic and realise the vision where all members of society can live the best life possible.
As developed countries grapple with sustainability and how best to assure and strengthen primary health care, it is important that our system leaders and those who translate policy into services build trust by developing and demonstrating that they have a firm grasp on consumer and community expectations and preferences.
Our system already features many ways to support consumer and community involvement. There are formal processes, including Royal Commissions, parliamentary inquiries, and government-led consultations. The Australian Commission for Safety and Quality in Healthcare mandates a partnering with consumer standard against which all hospitals are accredited. Primary Health Networks (PHNs) are required to have a community advisory committee as part of their governance structures, and it is commonplace for local hospital networks to have some form of consumer engagement forum.
To further elevate and underscore the importance of consumer and community involvement, the World Health Organisation (WHO) has produced a social participation declaration. It too recognises that lived experience and knowledge shapes better policy, more inclusive health systems, improved services, experiences and outcomes. It also recognises that while people are increasingly being engaged as partners in health systems, recognition and influence is variable. Most importantly, the resolution makes social participation a core function within health systems, committing countries to strengthening, systematising and sustaining social participation.
Source: Excerpts from Prestantia Health blog post written by Leanne Wells
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Hair’s-breadth endoscopes to detect plaque
This coming World Heart Day (29th September 2021), Australian Health Journal’s People in Health Care series, releases a segment on Dr Jiawen Li.
Dr Jiawen Li is an inventor and highly adaptable engineer leading the intravascular imaging program at the Institute of Photonics and Advanced Sensing (IPAS). She has developing an imaging device can be inserted into blood vessels to provide high quality 3D images to help scientists better understand the causes of heart attack and heart disease progression, and could lead to improved treatment and prevention.
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Australasian College of Paramedicine makes case for multi-disciplinary care
Despite being seen primarily as emergency responders, paramedics have long been providing care in the primary care space. As such, their increased involvement in primary and urgent care is a natural progression that can lead to improved health outcomes for communities. Urgent care clinics, which treat non-life-threatening injuries and illnesses, have been a recent introduction. However, when these clinics were initially proposed, paramedics were left out of the opportunity, despite being experts in urgent, acute, unplanned, and unscheduled care. They work in these types of situations every day in the ambulance service and should be utilised in these clinics to improve patient outcomes. Working as part of multidisciplinary teams with doctors and nurses can further enhance the outcomes for local communities.
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Awareness, diagnosis and treatment of Congenital Hypothyroidism
Australian Health Journal spoke to Associate Professor MIchelle Jack about congenital hypothyroidism and newborn screening and her concerns in the varying thresholds for across different states in Australia. Despite the existence of newborn screening programs since the 1970s, there is still controversy surrounding the appropriate screening levels. Congenital hypothyroidism, affecting about one in 3500 infants, can lead to severe intellectual and physical impairment if not diagnosed early. The condition is mainly caused by the thyroid gland’s failure to develop properly, resulting in insufficient thyroid hormone production.
