Digital tools help hospitals reduce missed appointments
Nicole Nixon, CEO of Five Faces, says the Brisbane-based digital experience and software platform company is helping hospitals make outpatient and perioperative patient journeys easier for both patients and clinicians.
In an interview with the Australian Health Journal filmed at Australasian Institute of Digital Health (AIDH) recent HIC26 conference in Sydney, Nixon explains how Five Faces’ digital front door platform supports patients from the moment an appointment is created, providing information about appointments, preparation, hospital facilities and wayfinding. Patients can also complete digital forms and receive timely notifications, reminders and resources designed to reduce missed or cancelled appointments.