IMPROVING EMERGENCY CARE EXPERIENCES FOR YOUNG PEOPLE THROUGH HUMAN-CENTRED DESIGN
With
Melanie Tran,
Manager (Digital, Design & Data)
Nous Group
PEOPLE IN HEALTH CARE SEGMENT
Filmed in Sydney | October 2025
Recognised as one of the Top 100 Women of Influence by The Australian Financial Review, Melanie Tran is a visionary leader whose work lies at the intersection of design, technology, health, disability, and education. With a focus on human-centred design, digital strategy, and service design, she leads transformative initiatives as a Manager in Design, Digital and Data at Nous Group, a global consulting firm. Her work is driven by a deep passion for using creativity and technology to solve complex social challenges.
At the heart of Melanie’s work is her dedication to leveraging creativity and technology to address some of society’s most pressing challenges. She is currently pursuing a PhD at Torrens University Australia, where her research focuses on using human-centred design and technology to improve the patient experience for young people in emergency departments at children’s hospitals.
Melanie’s achievements have garnered national and international recognition. She is a recipient of prestigious awards and fellowships such as the Laureate Global Fellowship, the Laureate Global Here for Good Award, the Recalibrate Gender Equality Award, and the Distinguished Social Change Leader Award.
As an accomplished public speaker, Melanie has shared her insights on global platforms, including the Vogue Codes Summit, Cognizant Technology Solutions Conference, TEDxSydney Pitch Night, and the Women in Leadership Symposium. She has also spoken at the Laureate Global Leadership Summit, Reimagination Thought Leaders Summit at the Australian Computer Society, and the United States Sustainable Development Goals Action Zone Conference. Notably, she delivered the keynote address at Google’s first-ever Asia Pacific UX Design Summit, further solidifying her position as a leading voice in design and technology.
Melanie spoke with Australian Health Journal at MedTech25, following her keynote address at the annual Medical Technology Association of Australia conference.
Source: Supplied
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Study on digital tool for pharmacists in aged care
In March 2022, the Australia government announced $350 million of funding over 4 years to employ on-site pharmacists in residential aged care, starting July 2023. In April 2023, the government made changes to the proposed on-site pharmacists, where the new program will now be delivered by and through community pharmacies. Regardless of how the model will be implemented, the goal remains the same – to improve quality use of medicines and medicines safety for aged care residents.
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Priming Australia for social prescribing
Social prescribing provides support in various areas of people’s lives, leading to increased confidence, improved navigation of systems, and enhanced friendships and trust in healthcare, while communities should be designed in an age-friendly way to prevent isolation.
In Part 1 of the Models of Care on Social Prescribing, Australian Health Journal spoke to 4 people advocating for social prescribing in Australia
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Forum fosters dialogue in breast cancer
In October 2024, the Frazier Institute hosted an event dedicated to breast cancer advocacy and research, supported by TRI (Translational Research Institute), National Breast Cancer Foundation, PA Research Foundation, Health Translation Queensland, QUT and The University of Queensland Faculty of Medicine/Frazer Institute.
The key aim of the event co-organised by Associate Professor Joy Wolfram, Group Leader, Australian Institute for Bioengineering and Nanotechnology & School of Chemical Engineering, The University of Queensland was to foster dialogue between breast cancer lived experience advocates (consumers), researchers, and clinicians.
