IMPROVING EMERGENCY CARE EXPERIENCES FOR YOUNG PEOPLE THROUGH HUMAN-CENTRED DESIGN
With
Melanie Tran,
Manager (Digital, Design & Data)
Nous Group
PEOPLE IN HEALTH CARE SEGMENT
Filmed in Sydney | October 2025
Recognised as one of the Top 100 Women of Influence by The Australian Financial Review, Melanie Tran is a visionary leader whose work lies at the intersection of design, technology, health, disability, and education. With a focus on human-centred design, digital strategy, and service design, she leads transformative initiatives as a Manager in Design, Digital and Data at Nous Group, a global consulting firm. Her work is driven by a deep passion for using creativity and technology to solve complex social challenges.
At the heart of Melanie’s work is her dedication to leveraging creativity and technology to address some of society’s most pressing challenges. She is currently pursuing a PhD at Torrens University Australia, where her research focuses on using human-centred design and technology to improve the patient experience for young people in emergency departments at children’s hospitals.
Melanie’s achievements have garnered national and international recognition. She is a recipient of prestigious awards and fellowships such as the Laureate Global Fellowship, the Laureate Global Here for Good Award, the Recalibrate Gender Equality Award, and the Distinguished Social Change Leader Award.
As an accomplished public speaker, Melanie has shared her insights on global platforms, including the Vogue Codes Summit, Cognizant Technology Solutions Conference, TEDxSydney Pitch Night, and the Women in Leadership Symposium. She has also spoken at the Laureate Global Leadership Summit, Reimagination Thought Leaders Summit at the Australian Computer Society, and the United States Sustainable Development Goals Action Zone Conference. Notably, she delivered the keynote address at Google’s first-ever Asia Pacific UX Design Summit, further solidifying her position as a leading voice in design and technology.
Melanie spoke with Australian Health Journal at MedTech25, following her keynote address at the annual Medical Technology Association of Australia conference.
Source: Supplied
-
Values in Workplace Culture
Professor Sabe Sabesan, is the Clinical Dean of the Townsville Regional Medical Training network incorporating the Townsville Hospital and Health Services and the Townsville Clinical School of the James Cook University and the director of the department of Medical oncology at the Townsville Cancer Centre, Townsville Hospital.
The Professor recently wrote, “Workforce wellness and engagement have become buzzwords in healthcare settings since there is an intimate relationship between staff wellbeing and performance of the healthcare system. Wellness initiatives such as wellness champions and wellness committees have been set up in response to emerging workforce mental health issues. These are largely reactive rather than being proactive in addressing or preventing the root cause of mental health issues.”
-
Challenges of delivering a person centred palliative care model
In this Op-Ed piece GP, Dr Paresh Dawda who has patients in palliative care, and palliative care nurse practitioner Nikki Johnston OAM talk about the issues that need be addressed in the Australian health system to support patients with complex care needs.
-
Founder makes mobility reality
Shawn Wigham as Managing Director of Hospital Products Australia (HPA), runs a successful business providing equipment to Australia’s health care teams in aged care, hospitals and day-hospital procedure centres.
But what most may not be aware of, is his rapid growth since starting the business in 2013 having just been in health care a few years earlier. Being part of a 2nd generation health care family, Shawn learnt from his father on site and at trade show visits overseas. Prior to HPA, he spent 2 years working in fit-outs of operating theatres, neo-natal and general population ICU, throughout being more fascinated with what he saw.
