‘EXPERIENCE AND LEARNINGS FROM IMPLEMENTING IMPROVEMENTS IN REFERRAL MANAGEMENT AND DEMAND
With
Nalani Cox,
Program Manger (Assistant Director of Nursing ADON)
Referral Strategy and ”PerformanceGold Coast Health, Queensland Health
PEOPLE IN HEALTH CARE SEGMENT
Filmed in Southport (Gold Coast) | May 2025
Nalani Cox joined Gold Coast Health in 2019 as a Nurse Manager focused on improving referral management processes within the outpatient environment through the implementation of the Clinical Prioritisation Criteria. This work became a focus point for the organisation in 2020 when Nalani led an organisational wide change project introducing Smart Referrals, Refer Your Patient website and HealthPathways which has culminated in her position as the ADON of the Referral Strategy and Performance Department.
Here she continues to improve and support the continuum of care and create improved clinical safety and transparency of referral management processes across Gold Coast Health. Nalani believes that working collaboratively with external care providers and staff across all levels of the organisation to drive change management, clinical redesign and promote shared understanding is critical in improving the patient journey through our complex health environment.
Prior to commencing this work, Nalani participated in the Australian College of Nursing (ACN) Mid-Career Nurse Leadership Program, which she describes as a catalyst for some of the most significant career achievements to date. Nalani is the deputy chair of ACN Brisbane Region Leadership team.
Source: Supplied
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Study reveals socioeconomic barriers to children’s healthcare access
Research published in the Australian Journal of General Practice (AJGP) has revealed mental health and developmental–behavioural issues such as ADHD are the most common paediatric referrals in metropolitan general practices.
But the research also revealed children at higher risk are less likely to get the care they may need.
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ARCS Annual Conference 2019
Earlier this month, ARCS Australia held it’s Annual Conference at the International Convention Centre Sydney – ICC Sydney, with the theme of putting patients at the centre of healthcare. Uniquely, the conference included a number of patients who attended, presented or were referenced.
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Improving access to osteopathic services and integrated care models
The Chief Executive Officer of Osteopathy Australia, Antony Nicholas spoke with Australian Health Journal about:
– Involvement in the Strengthening Medicare Task Force
– The unique skills osteopaths have that can address the chronic disease burden
– Current workforce issues around osteopaths and if enough are coming through via student placements
– How uploading data to My Health Record by osteopaths could assist team-based care of patients
– How the value of osteopaths in Residential Aged Care Facilities (RACFs) could be better understood and better access for residents
– The recommendations around aged care access to allied health services, including osteopathy
– The recommendations around consumer access to osteopaths and GP referrals
– Other osteopathy recommendations in the upcoming Federal BudgetIn the lead up to the Australian Federal Budget in May 2023, Australian Health Journal reached out to peak health industry bodies to hear about their priorities, either noted in pre-budget submissions lodged with Federal Government in January 2023 or in recent forums such as the Strengthening Medicare Taskforce.
